Privacy Policy

Last updated: November 18, 2025

Coast Transport Insurance Service (“Coast Transport,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect information when you:

  • Visit or use our website at coasttransport.com (the “Site”)
  • Request a quote, contact us, or otherwise interact with our team by phone, text, email, or online forms
  • Receive marketing or service communications from us

This Privacy Policy applies to information we collect in connection with our commercial truck and dump truck insurance services.
It does not change or replace the terms, conditions, exclusions, or endorsements of any insurance policy issued by a carrier.

By using the Site or providing us with information, you agree to the practices described in this Privacy Policy.
If you do not agree, please do not use the Site.

1. Information We Collect

The information we collect depends on how you interact with us and the services you request.

1.1 Information You Provide Directly

We may collect information that you provide when you:

  • Request an insurance quote or coverage review
  • Complete a contact form or other web form
  • Call, text, or email us
  • Participate in surveys or provide feedback

This may include:

  • Contact information – name, business name, mailing address, email, phone number, and preferred contact method
  • Business and operations details – type of trucking operation, number and type of units, driving radius, commodities hauled, years in business, and similar information relevant to insurance quotes
  • Driver and vehicle information – driver names, license details, vehicle identification numbers (VINs), garaging locations, and other details necessary for underwriting (when you choose to provide them)
  • Payment information – when you make payments to us or directly to carriers through a method we facilitate (for example, via check or electronic payment)
  • Communications – messages, attachments, and notes you send to us by email, text, or web form

If you use a credit card or certain electronic payment methods to pay premiums directly through us or our vendors,
your payment information is processed using third-party payment processors. We do not keep your full credit card number
on file after the transaction is completed, except as required for recordkeeping, dispute resolution, or regulatory purposes.

1.2 Information We Collect Automatically

When you visit or use the Site, we may automatically collect certain information about your device and how you interact with our content, such as:

  • IP address and approximate location (city/region level)
  • Browser type and version
  • Device type and operating system
  • Pages visited and links clicked
  • Date, time, and duration of your visits
  • Referring URLs or other websites that led you to the Site

We may use cookies, pixels, log files, and similar technologies to collect this information (see Section 4 – Cookies & Similar Technologies).

1.3 Information from Third Parties

We may also receive information about you from:

  • Insurance carriers, brokers, or wholesale intermediaries in connection with quotes, policies, and claims
  • Lead providers, marketing partners, and referral sources that help connect commercial truck businesses with insurance agencies
  • Publicly available sources, regulatory databases, or business information services

We may combine information received from third parties with information we collect directly or automatically,
and treat the combined information in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect for purposes including:

2.1 Providing Quotes and Services

  • Responding to quote requests and coverage inquiries
  • Preparing and submitting applications to carriers
  • Issuing certificates of insurance and policy documents

2.2 Customer Service and Account Management

  • Communicating with you about policies, renewals, billing, and claims
  • Answering questions about coverage options, filings, and regulatory requirements

2.3 Operating and Improving Our Site

  • Analyzing how visitors use the Site
  • Troubleshooting issues and improving navigation, content, and usability

2.4 Marketing and Communications

  • Sending informational emails or texts about trucking insurance topics, news, or services we think may interest you
  • Providing reminders about renewals or important deadlines

2.5 Compliance, Security, and Legal Purposes

  • Complying with applicable laws, regulations, and recordkeeping requirements
  • Detecting, preventing, and responding to fraud, security incidents, or misuse of our Site
  • Protecting our rights, property, and the safety of our customers and the public

We may also use information for any other purpose disclosed at the time of collection or with your consent.

3. How We Share Your Information

We do not sell your personal information for money. We may share information as reasonably necessary to operate our business and provide services, including:

3.1 Insurance Carriers and Industry Partners

We may share information with:

  • Insurance carriers and underwriters
  • Managing general agents (MGAs) and wholesale brokers
  • Premium finance companies
  • Other industry partners involved in obtaining or servicing your insurance

This information sharing is necessary to provide quotes, issue policies, service accounts, and handle claims.

3.2 Service Providers and Vendors

We may share information with trusted third-party providers that perform services on our behalf, such as:

  • Website hosting and maintenance
  • Customer relationship management (CRM) platforms
  • Email and text messaging services
  • Analytics, security, and performance monitoring tools
  • Payment processing and billing support

These service providers are authorized to use your information only as necessary to perform services for us,
and are expected to protect it appropriately.

3.3 Analytics, Advertising, and Social Media Tools

We may use analytics and limited advertising tools (such as Google Analytics or similar platforms)
to better understand how visitors find and use our Site and to improve our marketing efforts.
These tools may use cookies and similar technologies to collect information about your use of the Site and other websites over time.

Where legally required, we will provide appropriate notices and options to manage these technologies.

3.4 Legal, Safety, and Business Transfers

We may disclose information:

  • To comply with applicable laws, regulations, legal processes, or governmental requests
  • To protect our rights, privacy, safety, or property, or that of our customers or the public
  • In connection with a merger, acquisition, financing, sale of assets, or similar business transaction,
    where your information may be transferred as part of the transaction

We may also share information with your consent or at your direction.

4. Cookies & Similar Technologies

4.1 What Are Cookies?

Cookies are small text files that a website stores on your device when you visit.
They can make the site work properly, help remember your preferences, and provide analytics about how visitors use the site.

We may use:

  • Strictly necessary cookies – required for basic site functionality, such as security and form submissions
  • Functional cookies – to remember preferences and improve user experience
  • Analytics cookies – to understand how visitors use the Site and to help us improve content and design
  • Advertising or remarketing cookies – in limited cases, to measure the effectiveness of our advertising campaigns

4.2 Managing Cookies

Most web browsers allow you to:

  • View the cookies set on your device
  • Delete some or all cookies
  • Block cookies from specific sites or all sites

If you choose to disable or block cookies, some features of our Site may not work as intended.
For information about controlling cookies, please refer to your browser’s help documentation.

Where required by law, we may ask for your consent before placing certain types of cookies on your device.

5. Text Messages, Phone Calls & Emails

Our Site and contact channels include options to call, text, or email us.

  • By texting our listed number or providing your mobile number for texting,
    you may consent to receive text messages related to quotes, policy servicing, and other communications.
    Message and data rates may apply. You can typically opt out of marketing texts by replying STOP;
    for help, reply HELP or contact us directly.
  • By providing your phone number, you authorize us to call you (including using automated dialing or recorded messages where permitted by law)
    about your insurance needs and account.
  • By providing your email address, you may receive service-related emails as well as informational or marketing messages.
    You can unsubscribe from marketing emails by using the “unsubscribe” link in those emails or by contacting us.

We may still send you non-marketing messages where permitted or required, such as policy, billing, or legal notices.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide quotes and services
  • Maintain business and insurance records
  • Comply with legal, regulatory, and accounting requirements
  • Resolve disputes and enforce our agreements

The specific retention period can vary by type of record and applicable law.
When information is no longer needed, we may de-identify it or securely delete it.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against
unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security. You are responsible for using good judgment when submitting information online
and for protecting any credentials or devices you use to access our Site.

8. Children’s Privacy

Our Site and services are intended for adults involved in commercial trucking operations.
We do not knowingly collect personal information from children under the age of 16.

If you believe that a child under 16 has provided us with personal information,
please contact us using the information in Section 13 so we can investigate and take appropriate steps.

9. Your Privacy Choices & Rights

Depending on your location and applicable law, you may have certain choices and rights regarding your information, including:

  • Access and correction – You may request access to certain personal information we maintain about you
    and ask that we correct or update it.
  • Marketing preferences – You can opt out of marketing emails by using the unsubscribe link in those emails,
    and you can opt out of marketing texts by replying STOP or by contacting us.
  • Deletion – In some cases, you may request that we delete certain information, subject to legal
    and business recordkeeping requirements.

To exercise these choices, please contact us using the information in Section 13.
We may need to verify your identity before completing your request.

10. Additional Notice for California Residents

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (“CCPA”),
as amended by the California Privacy Rights Act (“CPRA”) (collectively, “California privacy law”), including:

  • The right to know the categories of personal information we collect, the sources of that information,
    the purposes for which we use it, and the categories of third parties with whom we share it
  • The right to request access to specific pieces of personal information we have collected about you,
    subject to certain exceptions
  • The right to request deletion of certain personal information, subject to legal and business exemptions
  • The right to request correction of inaccurate personal information
  • The right to opt out of certain activities that may be considered “selling” or “sharing”
    personal information under California privacy law
  • The right not to receive discriminatory treatment for exercising your privacy rights

10.1 Categories of Personal Information

In the 12 months preceding the “Last updated” date of this Privacy Policy,
we may have collected the following categories of personal information about California residents:

  • Identifiers (such as name, address, email, phone number, IP address)
  • Commercial information (such as records of insurance quotes, services requested, or purchased)
  • Internet or other electronic network activity (such as browsing history on our Site,
    pages viewed, and interactions with our content)
  • Professional or employment-related information (such as role, business affiliation,
    and details about your trucking operation)
  • Inferences drawn from the above (such as potential coverage interests)

We collect these categories for the business purposes described in Section 2
and may share them with the types of third parties listed in Section 3.

10.2 Exercising Your California Privacy Rights

If you are a California resident, you may submit a request to exercise your rights by:

  • Calling us toll-free at (800) 348-0017
  • Emailing us at contact@coasttransport.com

When you make a request, we will take reasonable steps to verify your identity
(for example, by asking you to confirm certain account or contact details).
You may also designate an authorized agent to make a request on your behalf,
subject to verification and documentation requirements under California law.

If we engage in practices that qualify as “selling” or “sharing” personal information
under California privacy law, we will provide additional methods to opt out of those activities
in accordance with applicable requirements.

11. Third-Party Websites & Links

Our Site may contain links to websites, tools, or resources provided by third parties
(for example, maps, embedded content, and external articles).
We do not control and are not responsible for the privacy practices of those third-party websites or services.

If you follow a third-party link, we encourage you to review the privacy policy of that site or service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws.
When we make material changes, we will update the “Last updated” date at the top of this page
and may provide additional notice where required.

Your continued use of the Site after we post an updated Privacy Policy means that you accept the changes.

13. How to Contact Us

If you have questions about this Privacy Policy or your privacy choices, or if you would like to exercise your rights
under applicable law, please contact us:

Coast Transport Insurance Service
216 E Victoria St
Santa Barbara, CA 93101

  • Toll-Free Phone: (800) 348-0017
  • Local Phone: (805) 962-0800
  • Text: (805) 722-4607
  • Email (general inquiries & privacy requests): contact@coasttransport.com